Welcome to Excellence

Several employees here at Mytton Fold Hotel & Golf Club attended a nationally recognised Welcome to Excellence training course provided by The Via Partnership. From management and reception, chefs, gardeners, waitresses and house keepers, all functions of the business were assembled to take advantage of the 'Welcome Host Gold' customer service course.

The course was promoted by the Ribble Valley Tourism Association and the Ribble Valley Borough Council with the aim of improving our visitor numbers through excellence customer service. Welcome Host Gold helps participants get up to speed with the latest techniques, legation and best practices within the customer service sector. It also helps to give an insight into customer expectations and ways in which to consistently deliver the highest levels of customer service.

Having attended the customer service training, they had the knowledge to complete the City and Guilds Level 2 Award in Customer Service Delivery in the Workplace which included a variety of tasks including written questions and workplace observations and were awarded certificates for their efforts.